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Learn moreStored temporary data can sometimes become corrupted, leading to login failures.
: Enter the email used during purchase to receive a recovery link that allows you to set a new password.
When you first created your CyberGhost account, you were prompted to download a PDF containing a PUK code. If your account gets hacked, or you lose access to your registered email, this PUK code is your ultimate recovery tool.
However, there's an exception: if you purchased your subscription through the Google Play Store or Apple App Store (for iOS), you won't receive any separate credentials at all. In those cases, your subscription is tied directly to your Apple ID or Google account and is limited to the platform where you made the purchase. You cannot use those subscriptions on Windows, Linux, or Mac desktops.
| Error Type | Symptoms | Likely Cause | |------------|----------|---------------| | Incorrect password | "The password you're using is incorrect" | Typo, Caps Lock, or forgotten password | | Unknown username | Username not recognized | Using email instead of username; mismatched account | | Device limit reached | Connection fails; activation error | More than 7 devices currently registered | | Keychain error (macOS) | "Could Not Retrieve the Password from the Keychain" | Corrupted macOS Keychain entries for CyberGhost | | macOS authentication | "Please enter your authentication information" | Orphaned network interface from previous installation | | Invalid activation key | Activation code rejected | Expired key, already used, or from unauthorized reseller | | Subscription not found | App doesn't reflect purchased subscription | Logged in with the wrong account |
Use your PUK if you lost access to your registered email address.
Click the link located below the login fields.
What are you using? (Windows, Mac, Android, iOS?) What specific error message do you see on your screen?
Stored temporary data can sometimes become corrupted, leading to login failures.
: Enter the email used during purchase to receive a recovery link that allows you to set a new password.
When you first created your CyberGhost account, you were prompted to download a PDF containing a PUK code. If your account gets hacked, or you lose access to your registered email, this PUK code is your ultimate recovery tool. cyberghost vpn login id and password fixed
However, there's an exception: if you purchased your subscription through the Google Play Store or Apple App Store (for iOS), you won't receive any separate credentials at all. In those cases, your subscription is tied directly to your Apple ID or Google account and is limited to the platform where you made the purchase. You cannot use those subscriptions on Windows, Linux, or Mac desktops.
| Error Type | Symptoms | Likely Cause | |------------|----------|---------------| | Incorrect password | "The password you're using is incorrect" | Typo, Caps Lock, or forgotten password | | Unknown username | Username not recognized | Using email instead of username; mismatched account | | Device limit reached | Connection fails; activation error | More than 7 devices currently registered | | Keychain error (macOS) | "Could Not Retrieve the Password from the Keychain" | Corrupted macOS Keychain entries for CyberGhost | | macOS authentication | "Please enter your authentication information" | Orphaned network interface from previous installation | | Invalid activation key | Activation code rejected | Expired key, already used, or from unauthorized reseller | | Subscription not found | App doesn't reflect purchased subscription | Logged in with the wrong account | If your account gets hacked, or you lose
Use your PUK if you lost access to your registered email address.
Click the link located below the login fields. You cannot use those subscriptions on Windows, Linux,
What are you using? (Windows, Mac, Android, iOS?) What specific error message do you see on your screen?





