When an inmate adds you to their approved calling list, you implicitly agree to certain rules. Common violations include:
Inmates can accidentally or intentionally press a digit on the prison keypad during a call prompt that places a permanent block on your number.
Carriers often flag correctional facility numbers as "Scam Likely" or "Potential Spam." Not Getting Calls? - Colorado Department of Corrections how to unblock a prison call
If you have an Android, check your Messages app for a separate "Spam and Blocked" folder that might contain the call history.
Reach out to your phone service provider to: When an inmate adds you to their approved
Sometimes the block is simply a setting on your smartphone that identifies the prison's number as spam. How to Deal with a Block on Your Phone
GTL calls are managed through the GTL website or their mobile app. Log in to your GTL account. - Colorado Department of Corrections If you have
The good news is that a block is often reversible. Here’s a practical guide to understanding why blocks happen and how to fix them.
Follow these steps in order to isolate and resolve the blocking issue. Step 1: Check Your Telecom Provider Account Balance